Magento Support and Maintenance

Magento Support and Maintenance

Assisting Your e-store to Solve Technical Hurdles

Our Core Magento Maintenance and Support Services Include:

Our Magento team ensures that your store is highly secured, updated and fully optimized and our comprehensive services enable our clients to offer their customers with improved and better experience on their e-stores and websites. We are always alert and ready to tackle downtime, server related problems, backup and storage issues and of course security concerns. We take every step to keep your store running safe and sound.

Performance Management:

Our technical staffs run a page speed insight tool that helps to know about the performance of the site and update as per the recommendations of the tool.

Version Upgrades:

Magento often releases newer versions and it is recommended to upgrade to the latest version in order to maintain optimum health of the site.

Monitoring / Alerts:

We add your website to an alerting system which sends immediate notifications in case your Magento store experiences any outage or other technical issues.

Site Audit:

We conduct a weekly SEO site audit and encourage business owners to update their site regularly based on the recommendations from our SEO auditing tool.

Clean / Roll Up Logs:

We review the server logs once a month and identify any issues and fix them which may not be visible in the logs.

    Advantages of Magento Support Services:

    Magento’s powerful and rich features are used by about 26% of the world’s most popular ecommerce sites and to keep the sites running, businesses need a 24/7 Magento support to solve any code related, downtime and performance issues. Here are some of the benefits:

    • Experts take care of the website
    • Boost the site’s performance
    • Increased web traffic
    • Disaster recovery
    • Optimise IT staff budget
    • Automatic site backups
    • Maintain high level of security


    Ensuring That Nothing Ever Goes Wrong with Your Magento Store

    To witness a growing sales and positive results from your Magento e-store, it is essential for your ecommerce site to operate perfectly without any errors.

    Since downtime and other website issues can hurt your store negatively and make you lose great business opportunities, we at IDS Logic, a leading Magento company in Leeds, UK have come up with a wide range of support and maintenance services to ensure that your site performs well during anytime of the day.

    Our Magento technical team provides Magento e-store owners with assistance in handling technical issues of their site and offers solutions that meet the changing business needs.

    It is through our Magento support services, that we take the responsibility for consistently improving your eCommerce solution and also keep an eye on the performance and stability of the site.

    Mangeto Extension Store

    Ongoing Troubleshooting

    Hiring a full time Magento support team may be difficult for you. Our technical team is highly experienced and can use the latest technology to tackle any website issues. With more than a decade of experience in delivering Magento maintenance services, we have investigated enough errors and crashes to claim that we have likely encountered your issue before and have experience in dealing with it. We cover:

    • Web server hosting issues
    • Database maintenance
    • Extension installation
    • Backup configuration
    • Regular website health check
    • Website downtime
    • Crash recovery


    Security Maintenance and Support

    Ecommerce companies are under a constant threat of cyber-attacks and security services play a crucial role in maintaining the safety of the site. We at IDS Logic in London, adhere to strict standards and check the current security state to maintain the safety of your site. It is through our security audit that we review your solution for any exploits and vulnerabilities and offer the best support so that there is no security breach. Our technical support team:

    • Scans Magento store for malware
    • Configure the server
    • Patch e-store to latest version
    • Add two factor authentication
    • Set user permissions
    • Create a backup plan


    Speed and Performance Optimization

    If your website key performance indicators (conversion rates and speed) are low, our technical team will get to the root of the problem by performing an UX audit. We will review various critical aspects that will include usability and customer experience, navigation, checkout, catalogue merchandising and etc.

    We also offer a 24/7 website monitoring service that helps to understand the performance of your site. If you have a problem of slow page loading speed that might scare away your potential customers, then we address the underlying problem and help to optimise the site for best performance.  All incoming issues are evaluated quickly and assigned to our developers to ensure that we do it right and enhance the overall performance of the site.

    Resolve Compatibility Issues

    If any 3rd party installation or any other user actions lead to compatibility issues, then we are there to resolve such conflicts efficiently. Since such issues affect both the performance of the plugin and the overall performance of the store, we do a deep research to understand the root cause and offer suitable solutions.

    In case of any compatibility issue, we suggest appropriate changes and ensure proper functioning of the additional features that are added to your Magento eCommerce store. We do:

    • Functionality review
    • Version upgradation
    • Source code management
    • SEO auditing


    Let’s discuss your project

    Get in Touch with us at 0113 815 0160 to discuss your project & work together