Magento Support and Maintenance

Assisting Your e-store to Solve Technical Hurdles

Ensuring That Nothing Ever Goes Wrong with Your Magento Store

To witness a growing sales and positive results from your Magento e-store, it is essential for your ecommerce site to operate perfectly without any errors. Since downtime and other website issues can hurt your store negatively and make you lose great business opportunities, we at IDS Logic, a leading Magento company in Leeds, UK have come up with a wide range of support and maintenance services to ensure that your site performs well during anytime of the day.

Our Magento technical team provides Magento e-store owners with assistance in handling technical issues of their site and offers solutions that meet the changing business needs. It is through our Magento support services, that we take the responsibility for consistently improving your eCommerce solution and also keep an eye on the performance and stability of the site.

Ongoing Troubleshooting

Hiring a full time Magento support team may be difficult for you. Our technical team is highly experienced and can use the latest technology to tackle any website issues. With more than a decade of experience in delivering Magento maintenance services, we have investigated enough errors and crashes to claim that we have likely encountered your issue before and have experience in dealing with it. We cover:

  • Web server hosting issues
  • Database maintenance
  • Extension installation
  • Backup configuration
  • Regular website health check
  • Website downtime
  • Crash recovery

Security Maintenance and Support

Ecommerce companies are under a constant threat of cyber-attacks and security services play a crucial role in maintaining the safety of the site. We at IDS Logic in London, adhere to strict standards and check the current security state to maintain the safety of your site. It is through our security audit that we review your solution for any exploits and vulnerabilities and offer the best support so that there is no security breach. Our technical support team:

  • Scans your Magento store for malware
  • Configure the server
  • Patch your e-store to the latest version
  • Add two factor authentication
  • Set user permissions
  • Create a backup plan

Speed and Performance Optimization

If your website key performance indicators (conversion rates and speed) are low, our technical team will get to the root of the problem by performing an UX audit. We will review various critical aspects that will include usability and customer experience, navigation, checkout, catalogue merchandising and etc. We also offer a 24/7 website monitoring service that helps to understand the performance of your site.

If you have a problem of slow page loading speed that might scare away your potential customers, then we address the underlying problem and help to optimise the site for best performance. All incoming issues are evaluated quickly and assigned to our developers to ensure that we do it right and enhance the overall performance of the site.

Resolve Compatibility Issues

If any 3rd party installation or any other user actions lead to compatibility issues, then we are there to resolve such conflicts efficiently. Since such issues affect both the performance of the plugin and the overall performance of the store, we do a deep research to understand the root cause and offer suitable solutions.

In case of any compatibility issue, we suggest appropriate changes and ensure proper functioning of the additional features that are added to your Magento eCommerce store. We do:

  • Functionality review
  • Version upgradation
  • Source code management
  • SEO auditing