24/7 Magento2 Maintenance and Support

Let us take care of your Magento store, so you can focus on your business.

Our Magento team ensures that your store is highly secure, updated and fully optimized and our comprehensive services enable our clients to offer their customers with improved and better experience on their e-stores and websites.

We are always alert and ready to tackle downtime, server related problems, backup and storage issues and of course security concerns. We take every precaution to keep your store running safe and sound.

Contact Our Support Team

Our Core Magento Maintenance and Support Services Include:

  • Version Upgrades

    Magento often releases newer versions and it is recommended to upgrade to the latest version in order to maintain optimum site health.

  • Site Audit

    We conduct a weekly SEO site audit and encourage business owners to update their site regularly based on the recommendations from our SEO auditing tool.

  • Performance Management

    Our technical team run a page speed insight tool that helps to understand your sites performance and then provides recommendations and updates based on real time and live based data.

  • Monitoring / Alerts

    We add your website to an alerting system which sends immediate notifications in case your Magento store experiences any outage or other technical issues.

  • Clean / Roll Up Logs

    We review the server logs once a month and identify any issues and fix them which may not be visible in the logs.

Ensuring That Nothing Ever Goes Wrong with Your Magento Store

Upgrading to the latest Magento version is a sophisticated process and it should be handled by professionals to avoid the risk data loss or function failures that can have a negative influence on the online business. To witness a growing sales and positive results from your Magento e-store, it is essential for your ecommerce site to operate perfectly without any errors.

Since downtime and other website issues can hurt your store negatively and make you lose great business opportunities, we at IDS Logic, a leading Magento company in Leeds, UK have come up with a wide range of support and maintenance services to ensure that your site performs well during anytime of the day. Our Magento technical team provides Magento e-store owners with assistance in handling technical issues of their site and offers solutions that meet the changing business needs. It is through our Magento support services that we take the responsibility for consistently improving your eCommerce solution whilst keeping an eye on the performance and stability of the site.

Ongoing Troubleshooting

Our technical team is highly experienced and can use the latest technology to tackle any website issues. With more than a decade of experience in delivering Magento maintenance services, we have developed extensive knowledge and skill in in common issues and errors enabling us to be pro-active and resolve many potential problems before they arise. We cover:

  • Web server hosting issues
  • Database maintenance
  • Extension installation
  • Backup configuration
  • Regular website health check
  • Website downtime
  • Crash recovery

Security Maintenance and Support

Ecommerce companies are under a constant threat of cyber-attacks and security services play a crucial role in maintaining the safety of the site. We at IDS Logic adhere to strict standards and check the current security state to maintain the safety of your site. It is through our security audit that we review your solution for any exploits and vulnerabilities and offer reliable support so that there is no security breach. Our technical support team:

  • Scans Magento store for malware
  • Configure the server
  • Patch e-store to latest version
  • Add two factor authentication
  • Set user permissions
  • Create a backup plan

Speed and Performance Optimization

If your website key performance indicators (conversion rates and speed) are low, our technical team will get to the root of the problem by performing an UX audit. We will review various critical aspects that will include usability and customer experience, navigation, checkout, catalogue merchandising etc

We also offer a 24/7 website monitoring service that helps to understand the performance of your site. If you have a problem with slow page load speed that might frustrate your potential customers, then we address the underlying problem and help to optimise the site for best performance. All incoming issues are evaluated quickly and assigned to our developers to ensure that we correct the issue and enhance the overall performance of the site.

Resolve Compatibility Issues

If any 3rd party installation or other user actions lead to compatibility issues, then we are there to resolve such conflicts efficiently. Such issues affect both the performance of the plugin and the overall performance of the store, we conduct an audit to understand the root cause and offer suitable solutions.

On identifying a compatibility issue, we will suggest appropriate changes and ensure optimised functionality for any changes/amends to your Magento eCommerce store. We do:

  • Functionality review
  • Source code management
  • Version upgradation
  • SEO auditing


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Experience Our Magento Support & Maintenance Services Assisting Your eommerce store to Resolve Technical Hurdles

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Request A Free Quote

Wish to get a free quote for your support and maintenance needs? Contact us today by filling out this form. Our maintenance and support experts will get in touch with you to understand what you need.

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A Magento extension is a set of specific code developed for doing specific Magento tasks. These extensions have specific PHP files and models that are ideal to perform any specific work together.

Yes, Magento is considered an ideal application development platform because of the features it provides. The customisation capabilities of Magento are just exceptional to consider the platform for website development.

Yes, Magento has multi-vendor feature, which is an ideal offering from Magento. With this facility, multi-vendors can create accounts and storefronts as per the customisation needed to them. This helps them keep full control of their orders.

Magento 2 extension in simplest form is a complete packaged code that is ideal for adding new features on your Magento store. technically, Magento extensions are PHP based that enhances the custom capability of the platform.