Drupal Maintenance That Protects Digital Continuity
Keep your Drupal platform secure, stable and ready to evolve with proactive
maintenance, rapid incident support and controlled improvement across core, modules, hosting and
integrations.
Security advisories, core and module updates
Drupal 10, Drupal 11 and legacy upgrade planning
Performance, uptime and critical-journey monitoring
Drupal risk grows when security, dependencies, releases and infrastructure are
managed in isolation
A visible site issue may originate in core, a
contributed module, custom code, Composer dependencies, cache layers, search, deployment or an external API.
Effective maintenance follows the complete technical path.
Security advisory and end-of-life exposure
Delayed core or module updates, unsupported versions and weak access controls can increase security,
compliance and business-continuity risk.
Module and dependency drift
Composer packages, contributed modules, custom code and hosting requirements can fall out of alignment
and make routine updates unexpectedly risky.
Performance at real-world scale
Render complexity, slow queries, cache misses, search, cron, queues and infrastructure constraints can
undermine experience and conversion.
Release and integration failures
Configuration, content workflows, SSO, CRM, search, commerce or API changes can fail across environments
without controlled testing and deployment.
Complete Platform Care
Drupal maintenance across the complete digital-platform estate
We combine responsive support, planned maintenance
and continuous improvement across the Drupal application, frontend, modules, hosting, deployment and
connected business systems.
Incident & Emergency Support
Prioritised diagnosis and recovery for outages, editor failures, broken journeys and business-critical
Drupal faults.
Business-impact triage
Clear ownership and escalation
Root-cause investigation
Security Advisories & Patching
Assessment and controlled deployment of Drupal core, contributed-module and dependency security updates.
Advisory impact review
Urgent patch coordination
Security backlog planning
Core & Major-Version Upgrades
Drupal core, PHP, Composer and database upgrades with deprecation, compatibility and regression planning.
Upgrade-readiness audit
Drupal 7 transition planning
Controlled release and rollback
24/7 Monitoring Options
Monitoring for availability and important user journeys, supported by alerts and agreed escalation
routes.
Website and service availability
Error, cron and queue signals
Critical-journey monitoring
Performance & Core Web Vitals
Evidence-led optimisation across rendering, themes, JavaScript, images, cache layers, database, search
and hosting.
Frontend and render analysis
Redis, Varnish and CDN review
Query and capacity tuning
Modules, Themes & Custom Code
Support for contributed modules, bespoke functionality, Twig themes and accumulated technical debt.
Compatibility investigation
Bug fixing and refactoring
Unsupported-module replacement
Integrations, APIs & SSO
Support for identity, CRM, ERP, search, marketing, payments, data platforms and custom API services.
Failed-integration investigation
Data consistency checks
JSON:API and web-service support
Content, Workflow & Multisite
Technical support for content types, taxonomy, media, permissions, moderation, multilingual and multisite
operations.
Editorial workflow troubleshooting
Roles and permission review
Multisite configuration support
Hosting, Backups & DevOps
Application-level collaboration across cloud, managed hosting and self-hosted Drupal environments.
Environment and log review
CI/CD and deployment support
Backup and recovery planning
Headless & Decoupled Drupal
Support for API-first architectures, JavaScript frontends, content delivery, preview and authentication
flows.
JSON:API and GraphQL
Frontend integration support
Content-delivery diagnostics
Accessibility, UX & Technical SEO
Improvements to navigation, authoring, responsive behaviour, accessibility and technical search
performance.
WCAG-focused remediation
Crawl and schema improvements
User-journey optimisation
Testing, Reporting & Roadmaps
Release confidence and clear visibility of incidents, recurring issues, platform risk and next
priorities.
Regression and integration testing
Service activity reporting
Prioritised improvement roadmap
Full-Stack Drupal Expertise
Support across every layer that keeps Drupal reliable
We trace faults across the frontend, content model, Drupal application, extensions,
data services, infrastructure and external systems rather than treating symptoms in isolation.
01
Frontend Experience
Twig, components, JavaScript, responsive behaviour, accessibility and user journeys.
02
Content & Workflow
Content types, taxonomy, media, multilingual, moderation, permissions and authoring.
03
Drupal Core
Configuration, routing, entities, views, search, cron, queues and core services.
04
Modules & Code
Contributed modules, custom modules, Composer, Drush, patches and dependencies.
05
Data & Infrastructure
PHP, database, Redis, Varnish, search, web servers, backups and deployments.
06
Integrations
SSO, CRM, ERP, search, marketing, payments, analytics and headless APIs.
Flexible Engagement
Choose the Drupal support model that fits your digital operation
Resolve an urgent issue, establish an accountable managed service or add experienced
Drupal capacity to your internal team.
On-demand
Urgent & One-Off Support
Focused assistance for a defined incident, audit, security concern, upgrade or performance problem.
A Drupal SLA organised around risk to users and operations
Incidents and requests are classified by impact and urgency.
Coverage, communications, escalation and response targets are agreed around the role your Drupal platform
plays in the organisation.
Platform unavailable, a critical transaction blocked or a major public service materially affected.
Highest priority
P2
Major service degradation
A significant user journey, site, integration, editorial workflow or operational process is affected.
Priority response
P3
Standard incident or request
Limited impact, a workaround is available or a normal support request is raised.
Agreed target
P4
Planned maintenance or change
Upgrade, enhancement, optimisation, accessibility or technical-debt activity.
Planned delivery
Connected Drupal Expertise
One support partner across Drupal and the services around it
We investigate issues across the experience, application, code, infrastructure, data and integrations—so
ownership does not stop at the visible symptom.
01
Frontend experienceTwig, components, JavaScript, accessibility and user
journeys
02
Drupal applicationCore, configuration, modules, themes and content
workflows
03
Data & platform servicesDatabase, cache, search, PHP, cron, queues and
web servers
Move Drupal support without losing platform knowledge or control
We establish access, dependencies, risk and ownership before taking responsibility for
day-to-day support. This creates a safer transition from an incumbent agency or unsupported internal setup.
Confirm repositories, environments, hosting, deployment, backups, monitoring, credentials and contacts.
03
Stabilise & document
Address urgent risks, record dependencies and establish the technical and service baseline.
04
Operate & report
Manage incidents, maintenance and releases through agreed workflows, priorities and communications.
05
Optimise & improve
Reduce recurring faults and prioritise security, performance, accessibility and technical-debt
improvements.
Visible Service Management
See what is affecting your Drupal platform and what should happen next
Managed support should create evidence, not a black box. We keep stakeholders informed
about incidents, recurring problems, platform risk, completed work and improvement priorities.
Ticket ownership, status and service communication
Incident themes and root-cause visibility
Core, module, dependency and hosting observations
Release, performance and technical-debt reporting
Prioritised maintenance and improvement roadmap
Drupal Support Overview● Platform health
monitored
01priority incident under active ownership
11maintenance actions completed this period
06planned improvements in the prioritised backlog
Search API indexing investigationResolved
Composer dependency reviewIn progress
Security advisory assessmentPriority
Why IDS Logic
A long-term technology partner for complex Drupal
operations
Our support combines Drupal engineering, integrations, testing,
user experience and infrastructure awareness. We can restore service quickly while helping you reduce future
risk and improve the platform over time.
01
Deep Drupal capability
Code-level support across core, modules, themes, Composer, configuration, content workflows and custom
functionality.
02
Support beyond break-fix
Incident response is backed by problem management, planned maintenance, testing and continuous
optimisation.
03
Integration expertise
Support across identity, CRM, ERP, search, marketing, analytics, payments and bespoke API services.
04
Controlled change
Compatibility, testing, release planning, rollback and operational risk are considered for every material
change.
05
Clear accountability
Defined ownership, escalation, communication and reporting keep progress and decisions visible.
06
Flexible UK relationship
Choose focused assistance, managed support or dedicated capacity, backed by IDS Logic teams in Leeds and
London.
Relevant CMS Experience
Complex content platforms supported by integration, UX and operational expertise
Our wider CMS and digital-platform work
demonstrates the engineering, integration and long-term partnership required to maintain business-critical
Drupal estates.
CMS & Digital Platform
Emma’s Diary
Long-term CMS, mobile and bespoke digital delivery for one of the UK’s leading parenting platforms.
Hessington Health is a national health
screening and occupational health service provider. We have been scaling up our
business activity aggressively over the past 12 months and our workflow/IT needs
have changed significantly as we have grown. We instructed IDSLogic for their
passion to support business in helping them to create efficient processes, which in
the long term save time and money. Thery have start with getting a very granular
understanding of the clients needs and then offer several solutions. They have
helped us integrate Power Automate processes in our SharePoint system. They date
flow works flawlessly within SharePoint which helps achieve grater data security,
and process management. We have now instructed them to develop our Patient App. I
can not recommend them enough.
Dr Harjeev Rai
CEO/Medical Director Hessington Health
IDS has become a true strategic development
partner for all our digital work. We have found their technical expertise a perfect
complement to our in-house creative and digital team and IDS has been highly
dedicated to helping us meet our goals for growth. The Emma’s Diary channel
continues to grow and our plans remain ambitious. We are pleased to have IDS Logic’s
trusted support on our journey.
Gareth Huxtable
Director, Lifecycle Marketing
This was a very complex and multi-layered
project with ambitious targets. IDS helped us define our requirements and made a
real contribution to project delivery, demonstrating their development experience on
major projects.
The new site looks excellent. I’m very
pleased with the results and with the quick responses during testing and UAT.
The LensPal
USA
IDS Logic has proved their expertise in
timely project delivery and this helped us to a successful on-time launch. Our new
website can now truly support our evolving business strategy to remain at the
forefront of our sector.
Pickfords
UK
We came to IDS Logic with a vision for our
site. The team listened, understood our requirements and produced an attractive and
functional website that led to positive results. It is really a great pleasure to
work with them.
LFRA
UK
I am really happy to have IDS Logic on
board and have been very impressed with their speed of implementation and
professional approach to their work. This has made our collaboration an enjoyable
and extremely valuable partnership.
Pebble Grey
UK
Sector-Aware Drupal Support
Maintenance shaped around your users, governance and digital estate
We adapt support priorities to audience needs, accessibility, traffic patterns,
content governance, integrations, regulatory risk and the role Drupal plays in service delivery.
01Government & Public Services
02Higher Education & Research
03Charities & Membership Bodies
04Healthcare & Life Sciences
05Financial & Professional Services
06Enterprise & Multi-Brand Groups
Start with a Practical Review
Make your Drupal platform safer to operate and easier to improve
Share your current issue, Drupal version or ongoing support requirement. We will review the context and
discuss a clear next step without forcing a pre-defined package.
What is included in Drupal maintenance and support?
Our service can include incident response, security updates, Drupal core and dependency upgrades,
contributed-module and theme maintenance, monitoring, performance optimisation, integration support,
backups, release testing, accessibility improvements, administrator assistance and planned enhancements.
We tailor the final scope to your platform and agreed service level.
Which Drupal versions do you support?
We support current Drupal 10 and Drupal 11 estates, including planning for supported upgrade paths.
Drupal 7 reached end of life on 5 January 2025, so legacy estates require a migration plan or separately
agreed extended-support arrangement. We assess the version, hosting, custom code and module estate
before recommending the safest route.
Do you provide 24/7 Drupal support?
We provide 24/7 monitoring and support options for business-critical Drupal platforms. Coverage hours,
escalation routes, severity definitions and response targets are agreed within the service level
agreement.
Can IDS Logic take over Drupal support from another agency?
Yes. We use a controlled takeover process covering repositories, environments, hosting, deployment
pipelines, Composer dependencies, modules, themes, integrations, credentials, known issues, release
practices and current priorities before moving into ongoing support.
How do you manage Drupal security updates?
We review Drupal security advisories, assess affected core, contributed modules and dependencies,
implement changes in a controlled environment, test critical journeys and deploy with release and
rollback planning. Urgent updates are prioritised according to risk and the agreed service model.
Can you help with Drupal 7 migration or major-version upgrades?
Yes. We can assess Drupal 7, 9, 10 or 11 estates, identify deprecated code and unsupported modules, map
content and integrations, and plan a controlled migration or upgrade. The recommended approach depends
on business value, customisation, data, hosting and the remaining useful life of the platform.
Do you support contributed modules, themes and custom Drupal code?
Yes. We support contributed and bespoke modules, Twig themes, custom functionality, Composer packages
and configuration management. We can investigate compatibility issues, resolve defects, reduce technical
debt and replace unsupported extensions where appropriate.
Can you improve Drupal performance and Core Web Vitals?
Yes. Work can include caching, render and database profiling, BigPipe, Redis or Varnish review, image
and front-end optimisation, CDN behaviour, search, cron and queue analysis, hosting configuration and
capacity planning. Priorities are based on evidence from real journeys and the affected environment.
Do you support multisite, multilingual and headless Drupal platforms?
Yes. We can support Drupal multisite and multi-domain estates, multilingual content, editorial
workflows, JSON:API or GraphQL integrations, decoupled front ends and connected business systems. The
support model is shaped around the architecture, deployment process and operational ownership.
How much does Drupal maintenance cost?
Cost depends on the Drupal version, hosting model, number of sites, module and custom-code estate,
integrations, service hours, incident demand, response targets and planned development. We review the
environment before providing a clear scope and commercial proposal.
