24/7 Support for UK Organisations

SharePoint Maintenance & Support Services That Keep Work Moving

Keep SharePoint secure, stable and productive with responsive technical support and proactive maintenance from IDS Logic. We support SharePoint Online, Microsoft 365, on-premises and hybrid environments—from urgent incidents and user requests to monitoring, governance, custom solutions and continuous improvement.

SLA-led incident and request management
SharePoint Online and Server expertise
Power Platform and Microsoft 365 support
On-demand, managed and dedicated options

Request a Free Support Review Explore Support Coverage

Request a Free SharePoint Support Review

Tell us about your requirement. A SharePoint specialist will review your requirements and contact you to discuss the right next step.

19+ Yearsof industry experience

750+satisfied customers

200+technology professionals

83%repeat and referral business

Trusted by leading organisations

Protect Productivity

Stop SharePoint issues from becoming business disruption

A reliable SharePoint support service does more than close tickets. It reduces recurring incidents, protects information, supports users and keeps the platform aligned with changing business needs.

Restore services quickly when business-critical issues occur
Reduce repeat problems through root-cause investigation
Control permissions, governance and platform change
Support users without overloading your internal IT team
Maintain a prioritised roadmap for enhancements

Recurring incidents

Symptoms are repeatedly fixed without identifying the configuration, code or process issue causing them.

Permission and governance risk

Uncontrolled access, site sprawl, unclear ownership and inconsistent processes make information harder to protect.

Low performance and adoption

Slow pages, unreliable search, broken workflows and confusing navigation prevent employees from trusting the platform.

Unmanaged change

Microsoft 365 updates, custom development and third-party integrations introduce risk without testing and release control.

Complete Service Coverage

SharePoint support and maintenance built around your environment

From urgent troubleshooting to planned improvements, our specialists cover the technical, functional and operational work needed to keep SharePoint dependable.

Managed SharePoint Help Desk

A clear support channel for technical incidents, functional questions, service requests and user assistance.

Ticket ownership and escalation
User and administrator support
Knowledge capture and reporting

Incident & Problem Resolution

Fast diagnosis, controlled fixes and root-cause analysis for issues affecting sites, search, workflows and integrations.

Business-impact prioritisation
Root-cause investigation
Preventative recommendations

Health Checks & Proactive Monitoring

Regular reviews of platform health, configuration, performance, capacity, search and operational risk.

Environment health assessment
Performance and usage review
Prioritised improvement actions

Administration & User Support

Practical assistance with sites, libraries, lists, metadata, permissions, navigation and day-to-day administration.

Access and permissions support
Site and content administration
Guidance for internal teams

Security, Permissions & Governance

Reduce access risk and platform sprawl with controlled permissions, ownership, governance and audit support.

Permission model reviews
Governance and lifecycle controls
Security configuration support

Power Platform & Workflow Support

Resolve and enhance Power Apps, Power Automate workflows, approvals, connectors and business processes.

Broken flow troubleshooting
Connector and permission issues
Workflow enhancement and control

SPFx & Custom Development Support

Maintain and improve custom web parts, extensions, applications and bespoke SharePoint functionality.

Code defect resolution
Compatibility and release support
Enhancement backlog delivery

Integration & Release Support

Keep SharePoint connected to Microsoft 365 and business systems through structured troubleshooting and change control.

Teams, OneDrive and Graph
CRM, ERP and API integrations
Testing and release coordination

Recovery & Continuity Support

Assess recovery options, retention, version history and configured backups when files, content or services are affected.

Deleted content investigation
Recovery process support
Continuity and risk recommendations

Flexible Engagement

Choose the level of SharePoint support your business needs

Whether you have an immediate incident, need dependable day-to-day coverage or want specialist capacity embedded alongside your team, we provide a practical support model without unnecessary complexity.

On-demand

Urgent & One-Off Support

Focused expert assistance for a specific issue, recovery requirement, health check or technical challenge.

Best suited to:

Urgent or unfamiliar SharePoint incidents
One-off troubleshooting and remediation
Independent technical assessment
Short enhancement or stabilisation work

Discuss an Urgent Issue

Most comprehensive Managed service

Ongoing SharePoint Support

A structured monthly service for incident management, administration, proactive maintenance and improvement.

Best suited to:

Business-critical SharePoint environments
Defined SLA and escalation requirements
Regular user and administrator requests
Governance, reporting and roadmap support

Request a Support Proposal

Extended team

Dedicated Specialist Capacity

Planned access to SharePoint, SPFx and Power Platform specialists who work alongside your internal team.

Best suited to:

Internal teams with capability gaps
Growing enhancement backlogs
Complex custom solutions and integrations
Temporary or long-term resource needs

Discuss Dedicated Support

Clear Priorities & Escalation

Support organised around business impact

Every request is assessed for urgency and operational impact. Response targets, coverage hours, communication and escalation routes are agreed within your service level agreement.

Discuss Your SLA Requirements

Critical business outage

Core service unavailable or a severe issue affecting business operations.

Highest priority

Major service degradation

Significant functionality or a large user group is affected.

Priority response

Standard incident or request

Limited impact with a workaround available or a normal service request.

Agreed target

Planned change or enhancement

Non-urgent improvement, administration or roadmap activity.

Planned delivery

SharePoint
Support

Microsoft Teams

Power Apps

Power Automate

Microsoft Graph

OneDrive

SPFx & Azure

Microsoft Ecosystem Support

One support partner across SharePoint and connected Microsoft services

Modern SharePoint rarely operates alone. Our team investigates issues across the wider Microsoft 365 ecosystem, custom applications and business integrations to resolve the complete problem—not only the visible symptom.

SharePoint Online and Microsoft 365Sites, hubs, content services, search, permissions, administration and connected collaboration tools.

SharePoint Server and hybrid estatesSupport for SharePoint Server Subscription Edition and planned modernisation of legacy on-premises environments.

Power Platform, SPFx and integrationsPower Apps, Power Automate, SPFx, Microsoft Graph, Azure services and third-party business systems.

14.07.26 Microsoft support ended for SharePoint Server 2016 and 2019

Still operating SharePoint Server 2016 or 2019?

Unsupported platforms create increasing security, continuity and compatibility risk. IDS Logic can assess your farm, customisations, integrations and data, then plan a controlled route to SharePoint Online, SharePoint Server Subscription Edition or a suitable hybrid model.

Request a Legacy SharePoint Assessment

Structured Transition

A controlled path from support takeover to continuous improvement

We establish visibility, ownership and priorities before moving into day-to-day operation. This reduces transition risk and gives both teams a clear support framework.

Discover & assess

Understand your environment, users, integrations, customisations, current issues and business priorities.

Document & prioritise

Capture the service landscape, responsibilities, urgent risks, known issues and enhancement backlog.

Stabilise & onboard

Resolve priority concerns, establish access, agree processes and activate the support model.

Operate & communicate

Manage incidents, requests, maintenance, releases and stakeholder updates through clear ownership.

Review & improve

Use service reporting and platform insight to reduce recurring issues and prioritise future improvements.

Visible Service Management

Know what is happening, what has changed and what comes next

Transparent communication is central to our support service. We provide visibility of incidents, requests, risks, activity and planned improvements so stakeholders can make informed decisions.

Clear ticket ownership and progress updates
Service activity and issue trend reporting
Risk, dependency and recommendation tracking
Prioritised enhancement and technical-debt backlog
Regular service reviews for managed engagements

SharePoint Support OverviewService health: stable

01Priority incident under active ownership

08Requests completed in the current review period

04Planned improvements in the delivery backlog

Search indexing investigationResolved

Permissions review for finance siteIn progress

Business-critical workflow failurePriority

Why IDS Logic

A SharePoint support partner equipped for today and the next stage

Our support specialists combine platform knowledge with development, integration and digital workplace expertise. That means we can fix immediate issues while helping you make better long-term decisions.

Experienced SharePoint specialists

Access consultants, developers, architects and support professionals with experience across modern and legacy SharePoint environments.

Support beyond break-fix

We combine incident response with problem management, governance, enhancement delivery and continuous platform improvement.

Security-conscious delivery

Permissions, data access, change control and operational risk are considered throughout support and maintenance activity.

Microsoft ecosystem capability

SharePoint, Teams, OneDrive, Power Platform, SPFx, Microsoft Graph, Azure and enterprise integrations supported by one team.

Clear accountability

Structured ownership, escalation, service communication and reporting help keep stakeholders informed and decisions visible.

Flexible UK support relationship

Choose on-demand help, managed support or dedicated capacity, backed by IDS Logic teams in Leeds and London.

Words From Clients

Hessington Health is a national health screening and occupational health service provider. We have been scaling up our business activity aggressively over the past 12 months and our workflow/IT needs have changed significantly as we have grown. We instructed IDSLogic for their passion to support business in helping them to create efficient processes, which in the long term save time and money. Thery have start with getting a very granular understanding of the clients needs and then offer several solutions. They have helped us integrate Power Automate processes in our SharePoint system. They date flow works flawlessly within SharePoint which helps achieve grater data security, and process management. We have now instructed them to develop our Patient App. I can not recommend them enough.

Dr Harjeev Rai

CEO/Medical Director Hessington Health

IDS has become a true strategic development partner for all our digital work. We have found their technical expertise a perfect complement to our in-house creative and digital team and IDS has been highly dedicated to helping us meet our goals for growth. The Emma’s Diary channel continues to grow and our plans remain ambitious. We are pleased to have IDS Logic’s trusted support on our journey.

Gareth Huxtable

Director, Lifecycle Marketing

This was a very complex and multi-layered project with ambitious targets. IDS helped us define our requirements and made a real contribution to project delivery, demonstrating their development experience on major projects.

Chris Manko

Technical Solutions Architect, Lifecycle Marketing

The new site looks excellent. I’m very pleased with the results and with the quick responses during testing and UAT.

The LensPal

USA

IDS Logic has proved their expertise in timely project delivery and this helped us to a successful on-time launch. Our new website can now truly support our evolving business strategy to remain at the forefront of our sector.

Pickfords

We came to IDS Logic with a vision for our site. The team listened, understood our requirements and produced an attractive and functional website that led to positive results. It is really a great pleasure to work with them.

LFRA

I am really happy to have IDS Logic on board and have been very impressed with their speed of implementation and professional approach to their work. This has made our collaboration an enjoyable and extremely valuable partnership.

Pebble Grey

Relevant SharePoint Experience

Helping UK organisations improve collaboration, information and process control

Need Expert SharePoint Assistance?

Talk to a SharePoint Specialist Today

Whether you need SharePoint development, migration, integration, or ongoing support, our Microsoft specialists will help you create a secure, scalable, and collaborative digital workplace tailored to your business goals.

Call our UK team
+44 (0)1135 316 314

Email IDS Logic
[email protected]

Request a Free SharePoint Support Review

Tell us about your requirement. A SharePoint specialist will review your requirements and contact you to discuss the right next step.

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Sector-Aware Support

SharePoint support shaped around how your organisation works

We adapt governance, security, workflow and support priorities to the operational needs of your sector and the sensitivity of the information your teams manage.

Healthcare

Professional Services

Charity & Non-Profit

Manufacturing

Property & Construction

Retail & Commerce

Frequently Asked Questions

SharePoint support questions, answered

Speak with our team for advice based on your environment, issue severity, internal capability and support objectives.

Ask a SharePoint Specialist

What is included in SharePoint maintenance and support?

Our service can include incident resolution, platform administration, health checks, permissions and security support, workflow support, custom development assistance, integration troubleshooting, user support, release management, reporting and continuous improvement. We agree the exact scope around your environment and priorities.

Do you support SharePoint Online and on-premises SharePoint?

Yes. We support SharePoint Online within Microsoft 365, SharePoint Server Subscription Edition and hybrid environments. We can also assess legacy SharePoint Server estates and help plan a supported modernisation route.

Can IDS Logic take over support from another supplier?

Yes. We begin with a structured discovery and technical review, document the current environment, identify urgent risks, agree responsibilities and establish a controlled transition into the selected support model.

Do you provide 24/7 SharePoint support?

We provide 24/7 support options for business-critical SharePoint services. Coverage, escalation routes, priority definitions and response targets are agreed within the service level agreement.

Can you support Power Apps and Power Automate connected to SharePoint?

Yes. Our SharePoint support includes troubleshooting and enhancing Power Apps, Power Automate workflows, approvals, connectors and integrations that depend on SharePoint and Microsoft 365.

How are SharePoint support incidents prioritised?

Incidents are classified by business impact and urgency. Critical outages, major service degradation, standard incidents and planned requests follow agreed escalation and response targets, with ownership and progress communicated through the service desk.

Can you help recover deleted SharePoint files or content?

We assess available recovery options across SharePoint recycle bins, retention settings, version history and any configured backup service. Recovery depends on your Microsoft 365 configuration, licensing, retention policies and the age of the deleted content.

What should we do if we still use SharePoint Server 2016 or 2019?

Microsoft support for SharePoint Server 2016 and 2019 ended on 14 July 2026. We can review your environment, dependencies and customisations, then plan a move to SharePoint Online, SharePoint Server Subscription Edition or a suitable hybrid architecture.

Do you offer one-off and ongoing SharePoint support?

Yes. We offer on-demand assistance, managed monthly support and dedicated specialist capacity. We recommend the model that best fits your issue volume, risk profile and internal capability.

How much does SharePoint support cost?

Cost depends on the environment, service hours, number of users and sites, custom solutions, integrations, required response targets and expected support volume. After an initial review, we provide a clear scope and commercial proposal.