Sitefinity Maintenance That Protects Every Digital Experience
Keep your Sitefinity platform secure, stable and ready to evolve with proactive maintenance, rapid incident support and controlled improvement across the CMS, front end, cloud and connected systems.
Sitefinity risk grows when content, code, cloud and integrations are managed in isolation
A visible page fault may originate in a custom widget, renderer, API, database, search service, deployment or third-party script. Effective support follows the complete technical and editorial journey.
Unsupported versions and security exposure
Delayed upgrades, vulnerable dependencies, custom code and weak access controls can increase operational and compliance risk.
Performance and Core Web Vitals
Heavy widgets, unoptimised assets, third-party scripts, slow APIs and infrastructure constraints can undermine experience and conversion.
Integration and data-flow failures
CRM, identity, search, marketing, ecommerce and analytics failures can disrupt customer journeys and business operations.
Editorial and release bottlenecks
Unclear workflows, fragile deployments and missing regression checks can slow publishing and make every change feel high-risk.
Complete Platform Care
Sitefinity maintenance across the full digital experience estate
We combine responsive support, planned maintenance and continuous improvement across content operations, Sitefinity CMS, front-end delivery, cloud services and connected systems.
Incident & Emergency Support
Prioritised diagnosis and recovery for outages, publishing failures, broken forms and customer-facing faults.
Business-impact triage
Clear ownership and escalation
Root-cause investigation
Security Updates & Hardening
Assessment and controlled deployment of vendor fixes, dependency updates and related remediation.
Advisory applicability review
Access and configuration checks
Security backlog planning
Version & Framework Upgrades
Sitefinity, .NET, NuGet package, renderer and infrastructure upgrades with compatibility and regression planning.
Upgrade readiness audit
Custom-code compatibility
Controlled release and rollback
24/7 Monitoring Options
Monitoring for availability and important journeys, supported by alerts and agreed escalation routes.
Website and service availability
Forms and key journey checks
Application and integration signals
Performance & Core Web Vitals
Evidence-led optimisation across widgets, templates, scripts, images, cache layers, APIs, search and hosting.
Real-user journey review
Asset and third-party analysis
Application and infrastructure tuning
Front-End & Renderer Support
Support for established MVC implementations, ASP.NET Core renderers and API-led or Next.js front ends.
Component and template fixes
Responsive and accessibility work
Hybrid and headless support
Custom Widgets & Modules
Support for bespoke content types, widgets, modules, providers and accumulated technical debt.
Bug fixing and refactoring
Compatibility investigation
Reusable component improvement
Integrations & APIs
Support for CRM, identity, marketing, ecommerce, search, analytics, payments and bespoke services.
Failed-job investigation
Data consistency checks
REST, GraphQL and webhook support
Insight & Personalisation
Support for behavioural data, audiences, journey analysis, personalisation and experience optimisation.
Tracking and data-flow checks
Audience and campaign support
Testing and measurement
Multisite & Content Operations
Support for site collections, languages, workflows, permissions, synchronisation and editorial governance.
Publishing workflow support
Role and permission review
Multilingual and multisite fixes
Cloud, Hosting & DevOps
Application-level collaboration across Sitefinity Cloud, Azure and other managed environments.
Environment and log review
Deployment pipeline support
Backup and resilience planning
Testing, Reporting & Roadmaps
Release confidence and clear visibility of work, recurring issues, platform risk and next priorities.
Regression and journey testing
Service activity reporting
Prioritised improvement roadmap
Full-Stack Sitefinity Expertise
Support across every layer that delivers your digital experience
We trace issues across content, presentation, Sitefinity, custom code, infrastructure and connected services rather than treating the visible symptom in isolation.
01
Experience
Pages, navigation, forms, search, accessibility, SEO and customer journeys.
02
Content Operations
Content types, assets, workflows, permissions, languages, sites and publishing.
03
Sitefinity Core
CMS services, configuration, licences, search, scheduling and background operations.
04
Customisation
Widgets, modules, MVC, ASP.NET Core, Next.js, APIs and technical debt.
05
Cloud & Data
Azure, Sitefinity Cloud, databases, storage, CDN, logs, backups and deployments.
06
Integrations
CRM, identity, marketing, ecommerce, payments, analytics and external APIs.
Flexible Engagement
Choose the Sitefinity support model that fits your organisation
Resolve an urgent issue, establish an accountable managed service or add experienced Sitefinity capacity to your internal team.
On-demand
Urgent & One-Off Support
Focused assistance for a defined incident, audit, security concern, upgrade or performance problem.
A Sitefinity SLA organised around risk to users and operations
Incidents and requests are classified by impact and urgency. Coverage, communications, escalation and response targets are agreed around the way your digital platform is used.
Website or portal unavailable, publishing blocked or a critical customer journey materially affected.
Highest priority
P2
Major service degradation
A significant site, language, integration, form or operational process is affected.
Priority response
P3
Standard incident or request
Limited impact, a workaround is available or a normal support request is raised.
Agreed target
P4
Planned maintenance or change
Upgrade, enhancement, optimisation, technical debt or roadmap activity.
Planned delivery
Connected Sitefinity Expertise
One support partner across the CMS and the digital services around it
We investigate issues across the user experience, content operations, application, infrastructure, data and integrations—so ownership does not stop at the visible symptom.
01
Experience deliveryMVC, ASP.NET Core, Next.js, headless, UX and SEO
02
Sitefinity platformCMS, content, search, workflows, multisite and Insight
03
Custom application layerWidgets, modules, providers, APIs and dependencies
04
Cloud & integrationsAzure, Sitefinity Cloud, identity, CRM, marketing and data
Technology Coverage
Specialist support for modern and established Sitefinity estates
Our multidisciplinary teams cover .NET development, testing, integrations, UX, performance and infrastructure collaboration—reducing gaps between suppliers.
SF
Progress Sitefinity CMS
Support for core platform operations, content types, assets, search, workflows, permissions, sites, languages and scheduled activity.
Move Sitefinity support without losing technical or editorial context
We establish access, dependencies, risk and ownership before taking responsibility for day-to-day support. This creates a safer transition from an incumbent agency or unsupported internal setup.
01
Discover & audit
Review version, licences, sites, code, renderers, hosting, integrations, releases and business priorities.
02
Secure access
Confirm repositories, environments, cloud services, deployment, credentials, monitoring and contacts.
03
Stabilise & document
Address urgent risks, record dependencies and establish the technical and service baseline.
04
Operate & report
Manage incidents, maintenance and releases through agreed workflows, priorities and communications.
05
Optimise & improve
Reduce recurring faults and prioritise security, performance, accessibility and technical-debt improvements.
Visible Service Management
See what is affecting your Sitefinity platform and what should happen next
Managed support should create evidence, not a black box. We keep stakeholders informed about incidents, recurring problems, platform risk, completed work and improvement priorities.
Ticket ownership, status and service communication
Incident themes and root-cause visibility
Version, security, dependency and custom-code observations
Release, performance and technical-debt reporting
Prioritised maintenance and improvement roadmap
Sitefinity Support Overview● Platform health monitored
01priority incident under active ownership
09maintenance actions completed this period
06planned improvements in the prioritised backlog
Form submission issueResolved
ASP.NET Core component optimisationIn progress
Version upgrade compatibility reviewPriority
Why IDS Logic
A long-term technology partner for complex Sitefinity operations
Our support combines Sitefinity engineering, .NET capability, integrations, testing, UX and infrastructure awareness. We can restore service quickly while helping you reduce future risk and improve the platform over time.
01
Deep Sitefinity capability
Code-level support across CMS operations, renderers, widgets, modules, content models, search and custom functionality.
02
Support beyond break-fix
Incident response is backed by problem management, planned maintenance, testing and continuous optimisation.
03
.NET and integration expertise
Support across ASP.NET, APIs, identity, CRM, marketing automation, search, payments and bespoke services.
04
Controlled change
Compatibility, testing, release planning, rollback and operational risk are considered for every material change.
05
Clear accountability
Defined ownership, escalation, communication and reporting keep progress and decisions visible.
06
Flexible UK relationship
Choose focused assistance, managed support or dedicated capacity, backed by IDS Logic teams in Leeds and London.
Relevant Digital Experience Work
Experience across Sitefinity, content platforms and connected business systems
Our work demonstrates the combination of CMS engineering, integration and long-term support required to maintain business-critical digital experiences.
Sitefinity & Bespoke Development
Emma's Diary
A long-term digital partnership supporting the UK's leading parenting club across Sitefinity CMS, applications and bespoke development.
Hessington Health is a national health
screening and occupational health service provider. We have been scaling up our
business activity aggressively over the past 12 months and our workflow/IT needs
have changed significantly as we have grown. We instructed IDSLogic for their
passion to support business in helping them to create efficient processes, which in
the long term save time and money. Thery have start with getting a very granular
understanding of the clients needs and then offer several solutions. They have
helped us integrate Power Automate processes in our SharePoint system. They date
flow works flawlessly within SharePoint which helps achieve grater data security,
and process management. We have now instructed them to develop our Patient App. I
can not recommend them enough.
Dr Harjeev Rai
CEO/Medical Director Hessington Health
IDS has become a true strategic development
partner for all our digital work. We have found their technical expertise a perfect
complement to our in-house creative and digital team and IDS has been highly
dedicated to helping us meet our goals for growth. The Emma’s Diary channel
continues to grow and our plans remain ambitious. We are pleased to have IDS Logic’s
trusted support on our journey.
Gareth Huxtable
Director, Lifecycle Marketing
This was a very complex and multi-layered
project with ambitious targets. IDS helped us define our requirements and made a
real contribution to project delivery, demonstrating their development experience on
major projects.
The new site looks excellent. I’m very
pleased with the results and with the quick responses during testing and UAT.
The LensPal
USA
IDS Logic has proved their expertise in
timely project delivery and this helped us to a successful on-time launch. Our new
website can now truly support our evolving business strategy to remain at the
forefront of our sector.
Pickfords
UK
We came to IDS Logic with a vision for our
site. The team listened, understood our requirements and produced an attractive and
functional website that led to positive results. It is really a great pleasure to
work with them.
LFRA
UK
I am really happy to have IDS Logic on
board and have been very impressed with their speed of implementation and
professional approach to their work. This has made our collaboration an enjoyable
and extremely valuable partnership.
Pebble Grey
UK
Sector-Aware Sitefinity Support
Maintenance shaped around your users, content and governance
We adapt support priorities to audience needs, regulatory requirements, publishing operations, traffic patterns, integrations and business-critical journeys.
01Healthcare & Life Sciences
02Education & Membership
03Financial & Professional Services
04Retail & Consumer Brands
05Manufacturing & Distribution
06Charities & Public-Facing Services
Start with a Practical Review
Make your Sitefinity platform safer to operate and easier to improve
Share your current issue, platform version or ongoing support requirement. We will review the context and discuss a clear next step without forcing a pre-defined package.
What is included in Sitefinity maintenance and support?
Our service can include incident support, security updates, version upgrades, monitoring, performance optimisation, custom widget and module maintenance, integration support, backups, release testing, technical SEO improvements, content operations assistance and planned enhancements. We tailor the final scope to your platform and agreed service level.
Do you support Sitefinity Cloud and self-managed Sitefinity environments?
Yes. We can support Sitefinity Cloud and Sitefinity environments hosted on Azure, private cloud or other managed infrastructure. Responsibilities are agreed around the hosting model, deployment process and services already covered by Progress or the hosting provider.
Do you provide 24/7 Sitefinity support?
We provide 24/7 monitoring and support options for business-critical Sitefinity platforms. Coverage hours, escalation routes, severity definitions and response targets are agreed within the service level agreement.
Can IDS Logic take over Sitefinity support from another agency?
Yes. We use a controlled takeover process covering repositories, environments, licences, deployment pipelines, custom widgets, integrations, credentials, known issues, release practices, content operations and current priorities before moving into ongoing support.
How do you manage Sitefinity upgrades and security updates?
Changes are assessed for compatibility and business risk, implemented in a controlled environment, tested across critical journeys and editorial workflows, and deployed with release and rollback planning. The method depends on the Sitefinity version, renderer, customisations, infrastructure and urgency of the update.
Can you improve Sitefinity performance and Core Web Vitals?
Yes. Work can include front-end asset optimisation, widget and template review, image delivery, caching, database queries, search, API calls, third-party scripts, CDN behaviour and infrastructure analysis. Priorities are based on evidence from the affected journeys and environments.
Do you support ASP.NET Core and Next.js Sitefinity front ends?
We can support established MVC implementations, ASP.NET Core renderers and API-led or Next.js front ends. The service is shaped around the architecture, component model, deployment process and connected services in use.
Can you support Sitefinity integrations and custom modules?
Yes. We support bespoke widgets and modules together with CRM, marketing automation, identity, search, ecommerce, payment, analytics and other API integrations. We can troubleshoot existing connections and deliver controlled enhancements.
Can you support Sitefinity Insight, personalisation and multisite estates?
Yes. Support can cover Sitefinity Insight data flows, personalisation, audience journeys, multisite and multilingual configuration, content workflows, permissions, synchronisation and operational governance.
How much does Sitefinity maintenance cost?
Cost depends on platform version, hosting model, site count, custom code, integrations, coverage hours, incident volume, response targets and planned development. We review the environment before providing a clear scope and commercial proposal.
