Moodle Support and Maintenance

Moodle Support and Maintenance

Professional and Reliable Moodle Application Support

Equipped to Identify Issues Quickly and Support our Clients

Moodle is one of the most popular and user friendly LMS platforms available and effortlessly adapts to institutions and organisations of all sizes. The development and creation of online courses is made simple and powerful , inbuilt tools ensure all learners can be tracked, management reports are easily accessible and site administrators are in control.

IDS Logic has helped many clients harness the benefits of Moodle whilst limiting the need for in-house technical teams to support. We understand that your focus is client and business side. As a technical and support partner we can manage the day-to-day tasks that ensure your Learning Platform is maintained and supported and is always optimised for your learners.

How We Keep Your Moodle eLearning Portal Updated?

We offer advanced Moodle support and maintenance services to our clients. Combined with our bespoke add-ons and plugins our comprehensive solutions help ensure that your Moodle setup is always performing at optimum level. Our support services include:

  • Moodle installation and configuration
  • Moodle performance and availability (up time)
  • 24/7 website monitoring
  • Moodle security management
  • Backup and data recovery
  • Moodle ongoing support & consultancy as required

Support Management

Our support management packages are customizable, which means it can be adapted to meet our client’s specific needs. Our technical experts perform and assist site audits, upgrades, migrations, code reviews, performance testing, user interface development, integration assistance, content updates and etc.

When it comes to your organization’s Moodle assets, we ensure that we take care of all the issues that arise and also proactively maintain your Moodle web property so that such issues do not arise in the first place. We operate a web tracking system to manage and track all issues effectively.

Client Support

With our Moodle support and maintenance services, our clients can stay updated in the most cost effective manner and benefit from the latest product and technology innovations. With several major Moodle releases a year including, new features, various improvements and bug fixes, our support services will help you save on

  • Downtime, caused by not maintaining and updating your Moodle platform
  • Missed renewals – the high cost of new license purchases if renewal dates are missed
  • Loss of features – updating ensures that you and your learners benefit from the latest Moodle LMS version.

In addition we help Moodle end users resolve any issue based on your reporting and tracking system. We have a continuing programme of Moodle training that keeps all our team members up to date and current on all things Moodle. This ensures that we are ahead of the game when. It comes to levering the best of what Moodle has to offer and can pre-empt any potential bugs and issues meaning less downtime and maximising uptime for you and your leaners.

    Onsite Support

    Our Moodle customers can engage our technical support staff for their projects and this involves supporting customized applications through our onsite support team. We manage all resources and ensure that agreed SLA’s and requirements are met and that all our team members are performing optimally. All our Moodle maintenance services are offered at cost effective rates and mostly involve a fixed price contract based on an annual contract.

    Onsite Support

    Let’s discuss your project

    Get in Touch with us at 0113 815 0160 to discuss your project & work together