24/7 Maintenance & Support, In Trusted Hands

Discover premium round-the-clock support, fast response time and continuous enhancement.

Building a great web application is only part of the solution. What every business needs for a seamless experience is a highly proactive, responsive and reliable web support service partner. We have years of experience in providing proficient maintenance & support with a full suite of services to handle complex, integrated and ongoing business needs. We embody the ideal of providing professional and cost-effective services for improving and safeguarding your applications.

Contact Our Support Team

Experience Complete Web Support With Us

IDS Logic is an ideal technology partner for businesses looking for complete web support. We have experts who help you build upon the foundations of having a fully supported and well-maintained website, while our technical team also delivers expertise in cyber security, hosting and infrastructure. We equip you with all the tools you need to drive your business forward. We uphold the highest standards to give our clients total confidence that their website is always secure and operational.

Our Approach

We begin by learning about your business and the applications it relies on. Once we understand your systems, what they do and what you expect from them right now and in the future, we can then recommend the best way forward in order to maintain and support them. We think of Maintenance and Support as two distinct verticals that deserve their own focus, expertise and involvement.

Application Maintenance

Applications are evolving all the time. Maintaining your application ensures that you comply with these developments and are always up to date. Our maintenance services cover all essential work needed on your applications so that they work effectively and securely. Using our extensive knowledge of both existing and new technologies, we provide solutions that make the best use of your existing tech. Whether your current application is no longer fit for your business functions, needs updates or has issues, we'll get to the heart of the problem and then create the best way to solve the problem without hindering your business.

Application Support

Our applications support team is available during office hours and off-hours to bring you the right solutions without delay. We pride ourselves on giving our clients a level of app support which is second to none. This is the reason you will experience complete peace of mind when it comes to hosting an application, as well as maintaining and upgrading it.

4t Pattern
4t Pattern

Common Support & Maintenance Challenges We Resolve

  • System Downtime

    This includes unplanned outages causing systems downtime and the risk of losing customers and revenue.

  • Outdated Systems

    If you no longer have the in-house expertise to support and maintain your existing systems or keep them operational, we can help.

  • Resource Issues

    Do you lack the time and resources to maintain your applications effectively and respond to issues in a timely manner? We are here to support you.

  • Persistent Software Issues

    If you have been fixing individual incidents but suspect they are being caused by a bigger problem in your system that you don’t know how to resolve. Leave it to our experts.

Our Maintenance & Support Services

  • 24/7 Support Access

    Problems can happen anytime day or night. We give you peace of mind that if you suddenly have an issue, you can just call us and we’ll get straight to it.

  • Upgrades & Patches

    We’ll ensure that your system is up to date and performing at its best by carrying out all upgrades required and installing any patches without delay.

  • Incident Management

    We have a proactive and efficient process for incident management, providing certified security, runbooks, and disaster recovery simulations. Our team conducts root cause analysis for every incident and communicates transparently about proposed fixes and timelines.

  • Troubleshooting & Root Cause Analysis

    From pinpointing a bug or error in the system to going deep into the system to find the cause and preventing it at source, we don’t just fix problems, we prevent them from recurring or turning into bigger ones further down the line.

  • Fast Fixes with Exceptional Repair Rates

    Businesses don’t sleep in today’s data-driven world, so when a problem appears we fix it quickly and efficiently so you can get back to work with minimal disruption.

  • Security Management & Enhancements

    We’ll ensure that your systems are not just running efficiently, but also protected against security issues which could compromise your business and your customers.

  • Disaster Recovery Strategy

    By creating a disaster recovery strategy with us, you’ll be prepared for the worst with a plan in place to get your system up and running without delay and with no loss of vital data.

  • Business Continuity Planning

    It’s better to prevent problems from happening in the first place. To do this, we perform application maintenance as well as create application support strategies that prevent incidents as well as prepare you for any unforeseen situations.

  • Remote Support

    We can provide support both remotely as well as in person. This gives us the flexibility to respond to your needs without delay if a problem can be solved without the need to have a member of our team visit your business.

Experience Our Trusted Support & Maintenance Services

Contact Our Team

Technologies & Platforms We Support & Maintenance

Why Choose IDS Logic for 24/7 Support & Maintenance

Here are just some of the ways that we stand out as a company when it comes to support and maintenance services.

  • Annual subscription based pricing model for support and maintenance services
  • Clients can be hosted anywhere, internal or external
  • Cross-functional team of certified experts
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite support and maintenance services-related offerings
  • Proven track record of successfully providing support and maintenance
  • Multi-channel incidence reporting contact systems

Request A Free Quote

Wish to get a free quote for your support and maintenance needs? Contact us today by filling out this form. Our maintenance and support experts will get in touch with you to understand what you need.