Umbraco Support for UK Organisations

Umbraco Maintenance & Support That Protects Digital Continuity

Keep your Umbraco estate secure, supported and easy to evolve with proactive maintenance, rapid incident recovery and controlled improvement across the CMS, .NET application, hosting and integrations.

Incident recovery and root-cause resolution
Umbraco and .NET lifecycle planning
Packages, Forms, Deploy and integration support
Flexible 24/7 and SLA-led support options

Request a Free Umbraco Health Review Explore Support Coverage

19+ Yearsof industry experience

750+satisfied customers

200+technology professionals

83%repeat and referral business

Trusted by leading organisations

Protect Digital Continuity

Umbraco risk grows when releases, packages, editorial operations and infrastructure are managed in isolation

A visible publishing or website fault may originate in custom code, a package, .NET compatibility, database behaviour, deployment configuration, media storage or an external service. Effective maintenance follows the complete platform path.

Version and .NET lifecycle exposure

Short-term releases, end-of-life versions and unsupported runtimes can increase security, compliance and upgrade risk.

Package and custom-code fragility

Legacy packages, bespoke property editors and tightly coupled code can fail after apparently routine platform changes.

Publishing and editorial disruption

Permissions, workflows, scheduled publishing, Forms or content-model faults can block teams from updating critical information.

Hosting and integration failures

Azure services, Umbraco Cloud deployments, search, SSO, CRM and third-party APIs can create cross-platform incidents.

Complete CMS Care

Umbraco maintenance across the complete digital estate

We combine responsive support, planned maintenance and continuous improvement across content operations, the .NET application, packages, data, hosting, deployments and connected business systems.

Incident & Emergency Support

Prioritised diagnosis and recovery for outages, publishing failures, broken journeys and business-critical faults.

Business-impact triage
Clear ownership and escalation
Root-cause investigation

Security & Vulnerability Response

CMS, .NET, package, configuration and access reviews supported by controlled remediation and release planning.

Security advisory assessment
Identity and permission checks
Security backlog management

Umbraco & .NET Upgrades

Major and minor upgrades with package, custom-code, database and infrastructure compatibility planning.

Lifecycle and readiness audit
Regression and editor testing
Controlled release and rollback

24/7 Monitoring & Observability

Monitoring for availability, exceptions, publishing and important journeys with agreed escalation routes.

Website and API availability
Logs, errors and health checks
Certificate and service signals

Performance & Core Web Vitals

Evidence-led optimisation across Razor output, queries, search, cache, images, frontend assets and infrastructure.

Code and query profiling
Image, cache and CDN review
Load and capacity planning

Packages & Custom Code

Support for NuGet packages, custom packages, property editors, composers, templates and accumulated technical debt.

Compatibility investigation
Refactoring and code-quality work
Legacy-package replacement

Backoffice & Editorial Support

Support for content models, permissions, workflows, scheduled publishing, media, redirects and editor usability.

Publishing issue resolution
Role and permission support
Editor-experience improvements

Forms, Deploy & Commerce

Operational support for compatible Umbraco HQ add-ons and established third-party products.

Forms and workflow support
Deploy and environment sync
Commerce journey assistance

Multisite, Multilingual & Headless

Maintenance for multi-brand estates, language variants and Content Delivery API or headless implementations.

Domain and culture configuration
Content synchronisation support
Delivery API diagnostics

Cloud, Azure & DevOps

Application-level collaboration across Umbraco Cloud, Microsoft Azure, self-hosted estates and CI/CD pipelines.

Environment and log review
Deployment pipeline support
Backup and resilience planning

Integrations, APIs & SSO

Support for CRM, ERP, identity, payments, search, marketing platforms, webhooks and bespoke APIs.

Failed-request investigation
Data and authentication checks
Integration enhancements

Testing, Reporting & Roadmaps

Release confidence and clear visibility of incidents, recurring issues, platform risk and next priorities.

Regression and journey testing
Service activity reporting
Prioritised improvement roadmap

Full-Stack Umbraco Expertise

Support across every layer that keeps your Umbraco platform operating

We trace faults across the visitor experience, content model, application code, packages, data, hosting and integrations rather than treating symptoms in isolation.

Experience Layer

Razor views, frontend assets, responsive behaviour, accessibility, search visibility and critical user journeys.

Content & Backoffice

Document types, properties, blocks, permissions, publishing, media, workflows and editor experience.

.NET Application

Controllers, services, composers, notifications, dependency injection, APIs and bespoke business logic.

Products & Packages

Forms, Deploy, Commerce, Workflow, Engage, NuGet packages and custom extensions.

Data & Platform

SQL Server, Examine, cache, media storage, redirects, indexing, scheduled work and diagnostics.

Cloud & Integrations

Umbraco Cloud, Azure, IIS, Linux, CI/CD, CDN, SSO, CRM, ERP, payments and APIs.

Flexible Engagement

Choose the Umbraco support model that fits your estate and team

Resolve an urgent issue, establish an accountable managed service or add experienced Umbraco and .NET capacity to your internal team.

On-demand

Urgent & One-Off Support

Focused assistance for a defined incident, health check, security concern, upgrade or performance problem.

Best suited to:

Website or publishing incidents
Independent Umbraco health checks
Upgrade and compatibility projects
Package or performance investigations

Discuss an Urgent Issue

Most comprehensiveManaged service

Ongoing Umbraco Support

A structured service combining incident management, monitoring, maintenance, reporting and planned improvements.

Best suited to:

Business-critical websites and portals
Defined SLA and escalation needs
Regular maintenance and change demand
Continuous security and reliability work

Request a Support Proposal

Extended team

Dedicated Umbraco Capacity

Planned access to developers, testers, UX specialists and cloud consultants working alongside your team.

Best suited to:

Internal capability or capacity gaps
Growing technical and content backlogs
Complex integrations and custom code
Long-term platform improvement

Discuss Dedicated Support

Business-Impact Prioritisation

An Umbraco SLA organised around risk to audiences, editors and operations

Incidents and requests are classified by impact and urgency. Coverage, communications, escalation and response targets are agreed around the role your website or platform plays in the business.

Discuss Your SLA Requirements

Service-critical outage

Website unavailable, critical journey blocked, data exposure or core publishing capability materially affected.

Highest priority

Major service degradation

A significant audience journey, editor workflow, integration or section of the estate is affected.

Priority response

Standard incident or request

Limited impact, a workaround is available or a normal support request is raised.

Agreed target

Planned maintenance or change

Upgrade, enhancement, optimisation, content-model change or technical-debt activity.

Planned delivery

Connected Umbraco Expertise

One support partner across the CMS and the services around it

We investigate issues across the audience experience, content operations, .NET application, platform services and cloud environment—so ownership does not stop at the visible symptom.

Audience experienceRazor, frontend, accessibility, search and journeys

Umbraco CMSContent, backoffice, blocks, permissions and publishing

.NET platformCustom code, packages, database, search and add-ons

Cloud & integrationsAzure, Umbraco Cloud, CI/CD, identity, CRM and APIs

Technology Coverage

Specialist support for modern and established Umbraco estates

Our multidisciplinary teams cover CMS engineering, .NET development, testing, integrations, UX and infrastructure collaboration—reducing gaps between suppliers.

Umbraco 17 LTS

Long-term support planning across Umbraco CMS, .NET 10, compatible add-ons, packages, testing and releases.

Explore Umbraco development

Umbraco 18 STS

Maintenance for current short-term-support estates with deliberate lifecycle and upgrade planning.

Review your release strategy

Umbraco 13 & Legacy Estates

Security-phase planning, stabilisation and structured modernisation for established or end-of-life versions.

Review a legacy estate

Headless & Delivery API

Content Delivery API, decoupled frontends, mobile applications and multi-channel content operations.

Discuss headless support

Umbraco Cloud & Azure

Cloud projects, Azure services, self-hosted estates, deployments, monitoring, backups and resilience collaboration.

Discuss cloud support

Testing & Release Assurance

Regression, integration, accessibility, performance and editor testing aligned to the risk of each change.

Explore software testing

Controlled Support Takeover

Move Umbraco support without losing technical or editorial context

We establish access, dependencies, operational risk and ownership before taking responsibility for day-to-day support. This creates a safer transition from an incumbent agency, freelancer or unsupported internal setup.

Discover & audit

Review Umbraco and .NET versions, architecture, packages, content model, integrations, hosting and business priorities.

Secure access

Confirm repositories, environments, cloud or hosting accounts, deployment pipelines, databases, monitoring and contacts.

Stabilise & document

Address urgent risks, record dependencies and establish the technical, editorial and service baseline.

Operate & report

Manage incidents, maintenance and releases through agreed workflows, priorities and communications.

Optimise & improve

Reduce recurring faults and prioritise security, lifecycle, performance, editor experience and technical-debt improvements.

Visible Service Management

See what is affecting your Umbraco estate and what should happen next

Managed support should create evidence, not a black box. We keep stakeholders informed about incidents, recurring problems, platform risk, completed work and improvement priorities.

Ticket ownership, status and service communication
Incident themes and root-cause visibility
Umbraco, .NET, package and lifecycle observations
Publishing, release, performance and integration reporting
Prioritised maintenance and improvement roadmap

Umbraco Support Overview● Platform health monitored

01priority incident under active ownership

08maintenance actions completed this period

05planned improvements in the prioritised backlog

Publishing workflow investigationResolved

Package compatibility upgradeIn progress

Umbraco lifecycle reviewPriority

Why IDS Logic

A long-term technology partner for business-critical Umbraco platforms

Our support combines Umbraco and .NET engineering, integrations, testing, UX and infrastructure awareness. We can restore service quickly while helping you reduce future risk and improve the platform over time.

Deep Umbraco capability

Code-level support across CMS internals, content models, packages, custom code, add-ons, APIs and publishing operations.

Support beyond break-fix

Incident response is backed by problem management, planned maintenance, testing and continuous optimisation.

.NET and integration expertise

Support across Azure, SSO, CRM, ERP, payments, search, marketing platforms and bespoke APIs.

Controlled change

Compatibility, editorial testing, database changes, release planning, monitoring and rollback are considered for material updates.

Clear accountability

Defined ownership, escalation, communication and reporting keep progress, risk and decisions visible.

Flexible UK relationship

Choose focused assistance, managed support or dedicated capacity, backed by IDS Logic teams in Leeds and London.

Relevant Platform Experience

Experience across Umbraco, integrations and business-critical digital operations

Schottlander demonstrates direct Umbraco delivery experience. The additional examples show the integration, platform engineering and ongoing-support capabilities that strengthen effective Umbraco maintenance.

Lead Generation Platform

Pickfords

A high-visibility digital platform supporting lead generation, search performance and ongoing optimisation.

Customer journeys
Lead generation
Search performance
Continuous optimisation

Learn more

Umbraco Commerce

Schottlander

A full Umbraco rebuild aligned with a major ERP migration, delivering a modern commerce experience and automated high-volume ordering.

Umbraco platform
ERP integration
High-volume ordering
Ongoing support

Learn more

Connected Digital Operations

Hessington Health

A connected digital operation supporting secure workflows, information handling and continued business growth.

Workflow automation
System integration
Secure operations
Ongoing support

Learn more

Words From Clients

Hessington Health is a national health screening and occupational health service provider. We have been scaling up our business activity aggressively over the past 12 months and our workflow/IT needs have changed significantly as we have grown. We instructed IDSLogic for their passion to support business in helping them to create efficient processes, which in the long term save time and money. Thery have start with getting a very granular understanding of the clients needs and then offer several solutions. They have helped us integrate Power Automate processes in our SharePoint system. They date flow works flawlessly within SharePoint which helps achieve grater data security, and process management. We have now instructed them to develop our Patient App. I can not recommend them enough.

Dr Harjeev Rai

CEO/Medical Director Hessington Health

IDS has become a true strategic development partner for all our digital work. We have found their technical expertise a perfect complement to our in-house creative and digital team and IDS has been highly dedicated to helping us meet our goals for growth. The Emma’s Diary channel continues to grow and our plans remain ambitious. We are pleased to have IDS Logic’s trusted support on our journey.

Gareth Huxtable

Director, Lifecycle Marketing

This was a very complex and multi-layered project with ambitious targets. IDS helped us define our requirements and made a real contribution to project delivery, demonstrating their development experience on major projects.

Chris Manko

Technical Solutions Architect, Lifecycle Marketing

The new site looks excellent. I’m very pleased with the results and with the quick responses during testing and UAT.

The LensPal

USA

IDS Logic has proved their expertise in timely project delivery and this helped us to a successful on-time launch. Our new website can now truly support our evolving business strategy to remain at the forefront of our sector.

Pickfords

We came to IDS Logic with a vision for our site. The team listened, understood our requirements and produced an attractive and functional website that led to positive results. It is really a great pleasure to work with them.

LFRA

I am really happy to have IDS Logic on board and have been very impressed with their speed of implementation and professional approach to their work. This has made our collaboration an enjoyable and extremely valuable partnership.

Pebble Grey

Sector-Aware Umbraco Support

Maintenance shaped around your audiences, editors and operational risk

We adapt support priorities to service criticality, publishing responsibilities, data sensitivity, integrations, peak periods, accessibility obligations and regulatory requirements.

Membership & Associations

Healthcare & Regulated Services

Finance & Professional Services

Manufacturing & B2B Commerce

Public Sector & Housing

Education, Charity & Non-Profit

Start with a Practical Review

Make your Umbraco estate safer to operate and easier to improve

Share your current issue, Umbraco version or ongoing support requirement. We will review the context and discuss a clear next step without forcing a pre-defined package.

Call our UK team
+44 (0)1135 316 314

Email IDS Logic
[email protected]

Frequently Asked Questions

Umbraco maintenance questions, answered

For advice based on your CMS version, .NET runtime, packages, hosting and integrations, speak directly with our Umbraco support team.

Ask an Umbraco Specialist

What is included in Umbraco maintenance and support?

Our service can include incident response, security and release reviews, Umbraco and .NET upgrades, package and custom-code maintenance, uptime and error monitoring, backoffice and publishing support, Forms and Deploy assistance, performance optimisation, integrations, backups, testing, service reporting and planned improvements. The final scope is tailored to your estate and agreed service level.

Can IDS Logic support an Umbraco website built by another agency?

Yes. We use a controlled takeover process covering repositories, environments, hosting or cloud access, deployment pipelines, Umbraco and .NET versions, packages, custom code, databases, media storage, add-ons, integrations, monitoring, known issues and current priorities before moving into ongoing support.

Do you provide 24/7 Umbraco support?

We provide 24/7 monitoring and support options for business-critical Umbraco websites and digital platforms. Coverage hours, escalation routes, severity definitions, communication expectations and response targets are agreed within the service level agreement.

Which Umbraco versions do you support?

We support current Umbraco 18 and Umbraco 17 LTS estates, Umbraco 13 sites that require security-phase planning, and older versions that need stabilisation, risk reduction or a structured upgrade path. The approach is adapted to the CMS version, .NET runtime, packages, custom code, hosting model and integrations in use.

How do you manage Umbraco and .NET upgrades safely?

We assess Umbraco, .NET, package, custom-code, database, add-on and infrastructure compatibility, implement changes in a controlled environment, test editorial and customer journeys, and deploy with monitoring and rollback planning. Major-version moves are treated as governed upgrade projects rather than routine live-site updates.

Can you resolve Umbraco package and custom-code conflicts?

Yes. We can diagnose incompatible or abandoned packages, NuGet dependency issues, custom property editors, composers, notification handlers, template changes and regressions in bespoke code. We can update, replace, refactor or isolate components according to platform risk and commercial priority.

Can you support Umbraco Forms, Deploy, Commerce and editorial workflows?

Yes. We can support Umbraco Forms, Deploy, Commerce, Workflow and other compatible add-ons, together with content models, permissions, publishing, scheduled content, multilingual workflows, redirects and backoffice issues. Exact coverage depends on the versions and licences in use.

Can you improve Umbraco performance and Core Web Vitals?

Yes. Work can include Razor and query profiling, Examine search, caching, image delivery, frontend assets, CDN configuration, database analysis, application logs, Azure or hosting resources and load testing. Priorities are based on evidence from real user journeys and platform telemetry.

Do you support Umbraco Cloud, Azure, headless delivery and integrations?

Yes. We support Umbraco Cloud and self-hosted estates, including Azure environments, CI/CD, deployments, Content Delivery API and headless implementations. We also maintain integrations with CRM, ERP, SSO, payments, search, marketing platforms and other APIs.

How much does Umbraco maintenance cost?

Cost depends on the Umbraco and .NET versions, number of sites and environments, code quality, package estate, hosting model, add-ons, integrations, service hours, incident demand, response targets and planned development. We review the environment before providing a clear scope and commercial proposal.