Salesforce Development for UK Organisations

Salesforce Development That Fits Your Processes Without Creating Tomorrow's Technical Debt

Build secure, maintainable Salesforce applications, automation and integrations around the way your teams sell, serve and operate—with standard capability first and custom engineering where it adds real value.

Apex and Lightning Web Components for complex requirements
Salesforce Flow automation and role-focused user journeys
Secure integration with ERP, finance, ecommerce and bespoke systems
Testing, DevOps, release governance and ongoing optimisation

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19+ Yearsof industry experience

750+satisfied customers

200+technology professionals

83%repeat and referral business

Trusted by leading organisations

Build for Adoption and Change

Salesforce creates value when process, data, users and architecture evolve together

Adding fields, Flows and code without a coherent operating model can make an org slower, harder to trust and expensive to change. IDS Logic designs around the whole service lifecycle—not only the initial requirement.

Over-customised architecture

Unnecessary code and overlapping automation increase maintenance effort, release risk and dependency on individual developers.

Fragmented data and integrations

Weak ownership, duplicated records and brittle synchronisation undermine reporting, automation and customer context.

Complex access and security

Poorly designed roles, sharing and integration identities can expose information or block users from completing their work.

Low user adoption

If page layouts, automation and guidance do not reflect real work, teams create workarounds and the quality of CRM data declines.

End-to-End Salesforce Engineering

Salesforce development services from architecture and automation to integration and release

IDS Logic combines certified Salesforce capability with wider software engineering, data, integration, UX, testing and managed-support expertise.

Salesforce Strategy & Solution Architecture

Translate business priorities into a maintainable Salesforce roadmap with clear boundaries between configuration, automation and custom development.

Process and requirement discovery
Org, cloud and data architecture
Prioritised delivery roadmap

Custom Salesforce Application Development

Build secure applications and business logic for requirements that go beyond standard platform capability.

Apex classes and services
Custom objects and domain logic
Scalable transaction design

Lightning Web Component Development

Create focused, role-aware interfaces that reduce friction and help users complete complex work efficiently.

Reusable Lightning components
Guided user journeys
Accessible, responsive UI

Salesforce Flow & Process Automation

Automate routing, approvals, notifications, data updates and cross-team processes using governed declarative automation.

Record-triggered and screen Flows
Approvals and orchestration
Error handling and monitoring

Salesforce Configuration & Data Model

Shape objects, relationships, layouts and permissions around the way your organisation sells, serves and operates.

Objects, fields and relationships
Record types and page layouts
Roles, permission sets and sharing

Sales Cloud Development

Improve pipeline management, forecasting, account planning and sales productivity with tailored CRM capability.

Lead and opportunity processes
Territory and account workflows
Sales reporting and guidance

Service Cloud Development

Create joined-up service experiences across cases, knowledge, routing, entitlements and digital channels.

Case and queue automation
Knowledge and agent workspace
SLA and service insights

Experience Cloud & Portal Development

Build secure self-service, partner and customer experiences connected directly to Salesforce data and processes.

Customer and partner portals
Authenticated self-service
Role-aware content and journeys

Revenue, CPQ & Commercial Workflows

Support product selection, pricing, approvals, quoting and downstream commercial processes with controlled automation.

Quote and approval journeys
Pricing and product logic
Contract and order hand-offs

Salesforce Integration & APIs

Connect Salesforce with finance, ERP, ecommerce, HR, marketing and bespoke applications through resilient integration patterns.

REST, SOAP, events and middleware
Identity and secure connectivity
Monitoring and exception handling

Data 360, Analytics & Agentforce

Activate trusted customer data, analytics and governed AI use cases across Salesforce workflows and experiences.

Data 360 architecture
Dashboards and decision support
Agentforce actions and controls

Salesforce DevOps, Testing & Releases

Move changes between environments with source control, quality gates, traceability and release confidence.

Automated and regression testing
CI/CD and deployment support
Documentation and technical-debt control

Connected Salesforce Architecture

One design across user experience, automation, data, integrations and operations

A visible problem in Salesforce may originate in the data model, permission structure, Flow, Apex, external system or deployment process. We design and troubleshoot across the complete path.

User Experience

Lightning pages, mobile, portals, accessibility, guidance and role-focused journeys.

Business Process

Sales, service, approvals, orchestration, rules, notifications and exception handling.

CRM Data

Objects, relationships, quality, ownership, sharing, retention and reporting.

Custom Logic

Flow, Apex, Lightning components, platform events and reusable services.

Enterprise Integration

ERP, finance, marketing, ecommerce, identity, APIs, events and middleware.

Release & Operations

Sandboxes, source control, testing, deployment, monitoring, support and improvement.

Flexible Salesforce Delivery

Deliver one priority enhancement or establish long-term Salesforce capacity

Choose a focused engagement for a defined need, an end-to-end programme or a dedicated multidisciplinary team aligned with your internal roadmap.

Focused delivery

Enhancement or Rescue Project

Resolve a defined technical problem or deliver a priority application, automation, integration or UX improvement.

Best suited to:

Complex Flow, Apex or LWC requirement
Integration or data-quality problem
Technical-debt and org health review
Release or performance issue

Discuss a Priority Requirement

End-to-endProgramme delivery

Salesforce Solution Development

A structured engagement covering discovery, architecture, configuration, development, integration, testing, rollout and adoption.

Best suited to:

New CRM capability or major transformation
Multi-cloud and cross-team processes
Complex integration and data requirements
Controlled phased releases

Request a Development Proposal

Extended team

Dedicated Salesforce Capacity

Planned access to architects, consultants, developers, integration engineers and testers working with your product or CRM team.

Best suited to:

Ongoing roadmap and delivery backlog
Internal capability or capacity gaps
Regular releases and optimisation
Long-term platform ownership

Discuss Dedicated Capacity

Evidence-Led Design Decisions

Four gates before custom Salesforce capability reaches production

Each material change should have a clear business purpose, sound data and security design, platform-aware engineering and a controlled path into users' hands.

Review Your Salesforce Roadmap

Business fit

Defined users, process outcome, success measure and ownership beyond launch.

Value case

Architecture and security

Appropriate standard versus custom design, access model, data handling and integration boundaries.

Design assurance

Scale and resilience

Governor limits, volume, error handling, transaction behaviour, integration failure and supportability.

Technical quality

Release and adoption

Testing, documentation, deployment, training, analytics and a measurable post-release review.

Production readiness

Salesforce Platform Expertise

One development partner across CRM, customer experience, data, automation and integration

Our teams work across declarative and coded solutions, helping organisations make deliberate trade-offs between standard capability, custom engineering and connected systems.

ExperienceLightning, mobile, portals and role-focused journeys

ProcessFlow, approvals, orchestration and service operations

PlatformObjects, Apex, LWC, security and analytics

Connected enterpriseData 360, Agentforce, APIs, middleware and external systems

Cloud and Capability Coverage

Salesforce expertise for customer-facing and operational transformation

The final solution may span several clouds and systems. We align them around a shared data, security, integration and release model.

Sales Cloud

Customise sales processes, pipeline, forecasting, account planning and productivity around the way your commercial teams work.

Discuss Sales Cloud

Service Cloud

Design case management, routing, knowledge, entitlements and service workspaces that improve customer and agent outcomes.

Discuss Service Cloud

Experience Cloud

Build secure customer, supplier and partner portals with tailored access, content and self-service journeys.

Discuss Experience Cloud

Revenue Cloud & CPQ

Support product, pricing, quoting, approval, contract and revenue processes with governed commercial logic.

Discuss revenue workflows

Marketing Cloud

Connect audience, campaign and engagement data with CRM processes and customer lifecycle journeys.

Discuss Marketing Cloud

Data 360 & Analytics

Unify and activate trusted customer data, build insight layers and support decisions across Salesforce applications.

Discuss data and analytics

Agentforce

Extend workflows with governed AI agents, actions, trusted data and clear operating controls where the use case supports it.

Discuss Agentforce

Integration & MuleSoft

Connect Salesforce with operational systems using APIs, events, middleware and monitored data flows.

Explore Salesforce integration

Connected Salesforce Services

Support the complete Salesforce lifecycle with one accountable partner

Development works best when strategy, implementation, data, integration and ongoing ownership follow a consistent architecture and governance model.

Salesforce Consulting

Define platform strategy, architecture, governance and a value-led roadmap before major development begins.

Explore Salesforce consulting

Salesforce Implementation

Deploy new or redesigned Salesforce environments with structured configuration, data, testing and rollout.

Explore Salesforce implementation

Salesforce Data Migration

Move legacy and CRM data into Salesforce with mapping, cleansing, validation and reconciliation controls.

Explore Salesforce data migration

Salesforce API Integration

Connect CRM data and workflows with ERP, finance, marketing, HR and bespoke business applications.

Explore Salesforce integration

Salesforce Support & Managed Services

Protect customisation, resolve incidents, manage releases and continuously improve the live Salesforce environment.

Explore Salesforce support

Controlled Delivery

A Salesforce development process that connects business decisions with technical quality

We make assumptions, dependencies and acceptance criteria visible early, then deliver through testable increments with clear stakeholder review.

Discover

Map users, processes, pain points, data, systems, constraints and measurable outcomes.

Architect

Define the data, security, automation, integration, environment and release approach.

Configure & develop

Build standard capability, Flow, Apex, Lightning components and integrations in controlled increments.

Test & deploy

Validate functionality, security, data, integrations, regression and user acceptance before release.

Adopt & improve

Support rollout, monitor outcomes, resolve friction and prioritise the next platform improvements.

Visible Delivery Governance

See what is being built, why it matters and what should happen next

Salesforce programmes need visibility across business value, user adoption, technical quality and release risk. We keep decisions, delivery and improvement priorities understandable to both business and technology stakeholders.

Roadmap, backlog, dependencies and acceptance criteria
Architecture decisions and standard-versus-custom rationale
Testing, release readiness and deployment status
Automation, integration and technical-debt observations
User adoption, data quality and prioritised improvements

Salesforce Delivery Overview● Release quality monitored

12illustrative user stories accepted this release

06illustrative automated regression checks added

04illustrative adoption improvements prioritised

Opportunity approval FlowAccepted

ERP account synchronisationIn testing

Permission-set simplificationPriority

Why IDS Logic

Salesforce engineering backed by wider enterprise software and integration capability

Our role is not to maximise customisation. It is to help Salesforce remain useful, secure and adaptable as your processes, systems and teams change.

Configuration before custom code

We use standard Salesforce capability where it fits, introducing Apex and custom components only when they create clear value.

Certified multidisciplinary capability

Our Salesforce credential coverage spans administration, development, architecture, service, experience, data and analytics disciplines.

Business and technical discovery

Processes, user needs, data, integration and operating constraints are understood before solution decisions are fixed.

Integration beyond the CRM boundary

IDS Logic combines Salesforce knowledge with wider software, cloud, API, ecommerce, Microsoft and data-engineering capability.

Controlled delivery and release quality

Architecture, security, testing, documentation and deployment are treated as part of the build—not post-project clean-up.

Long-term UK technology partnership

Move from discovery and development into managed support and continuous optimisation with teams serving clients from Leeds and London.

Relevant CRM and Integration Experience

Delivery experience across Salesforce integration, workflow automation and connected business systems

The projects below demonstrate relevant experience across platform migration, enterprise data flows and system integration. While not all are Salesforce data migration engagements, each reflects the delivery expertise required to preserve operational context, manage dependencies and maintain continuity across connected systems.

Verified Salesforce Integration

ICA Website Transformation

A migration from Laravel to WordPress gave ICA greater content control while maintaining reliable Salesforce integration and alignment with its wider portal ecosystem.

Salesforce integration
Portal ecosystem alignment
CMS transformation
Controlled migration

Learn more

Workflow Automation

Hessington Health

Connected SharePoint and Power Automate workflows reduced manual effort and improved control of operational information in a fast-growing healthcare service.

Process discovery
Workflow automation
Information governance
Ongoing enhancement

Learn more

Enterprise Integration

RIAT

A secure Laravel middleware service connected ticketing and payments while preserving the customer journey and coordinating several technology partners.

REST API integration
Secure transaction flow
Error and callback handling
Production launch support

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Words From Clients

Hessington Health is a national health screening and occupational health service provider. We have been scaling up our business activity aggressively over the past 12 months and our workflow/IT needs have changed significantly as we have grown. We instructed IDSLogic for their passion to support business in helping them to create efficient processes, which in the long term save time and money. Thery have start with getting a very granular understanding of the clients needs and then offer several solutions. They have helped us integrate Power Automate processes in our SharePoint system. They date flow works flawlessly within SharePoint which helps achieve grater data security, and process management. We have now instructed them to develop our Patient App. I can not recommend them enough.

Dr Harjeev Rai

CEO/Medical Director Hessington Health

IDS has become a true strategic development partner for all our digital work. We have found their technical expertise a perfect complement to our in-house creative and digital team and IDS has been highly dedicated to helping us meet our goals for growth. The Emma’s Diary channel continues to grow and our plans remain ambitious. We are pleased to have IDS Logic’s trusted support on our journey.

Gareth Huxtable

Director, Lifecycle Marketing

This was a very complex and multi-layered project with ambitious targets. IDS helped us define our requirements and made a real contribution to project delivery, demonstrating their development experience on major projects.

Chris Manko

Technical Solutions Architect, Lifecycle Marketing

The new site looks excellent. I’m very pleased with the results and with the quick responses during testing and UAT.

The LensPal

USA

IDS Logic has proved their expertise in timely project delivery and this helped us to a successful on-time launch. Our new website can now truly support our evolving business strategy to remain at the forefront of our sector.

Pickfords

We came to IDS Logic with a vision for our site. The team listened, understood our requirements and produced an attractive and functional website that led to positive results. It is really a great pleasure to work with them.

LFRA

I am really happy to have IDS Logic on board and have been very impressed with their speed of implementation and professional approach to their work. This has made our collaboration an enjoyable and extremely valuable partnership.

Pebble Grey

Sector-Aware Salesforce Development

CRM solutions shaped around your commercial model, users and information risk

We adapt data models, security, automation, integrations and adoption planning to sector-specific processes and governance requirements.

Financial & Professional Services

Healthcare & Life Sciences

Retail & Ecommerce

Manufacturing & Distribution

Membership, Charity & Public Services

Technology & SaaS

Start with a Practical Salesforce Review

Make Salesforce easier for your teams to use and safer for your organisation to change

Share the process, integration, application or technical problem you need to solve. We will help clarify the right balance of configuration, automation and custom development.

Call our UK team
+44 (0)1135 316 314

Email IDS Logic
[email protected]

Frequently Asked Questions

Salesforce development questions, answered

For advice based on your Salesforce org, cloud products, integrations, data and delivery constraints, speak directly with our team.

Ask a Salesforce Specialist

What is included in Salesforce development services?

Salesforce development can include solution architecture, configuration, custom objects, Flow automation, Apex, Lightning Web Components, Experience Cloud, integrations, reporting, testing, deployment and ongoing optimisation. The right mix depends on the business process, existing org, data, security model and long-term ownership needs.

When should we use standard configuration, Flow or custom Apex?

We prefer standard Salesforce capability and declarative automation where they meet the requirement cleanly. Apex or custom Lightning components are introduced when business logic, user experience, scale, integration or transaction requirements cannot be met reliably through configuration alone. The decision is documented so future teams understand why custom code exists.

Can IDS Logic build custom Lightning Web Components?

Yes. We design and develop Lightning Web Components for role-specific user experiences, guided workflows, complex interactions and reusable interface patterns. Components are built with security, accessibility, performance, error handling, testability and maintainability in mind.

Can you integrate Salesforce with our existing business systems?

Yes. We integrate Salesforce with ERP, finance, ecommerce, marketing, HR, service, identity, document and bespoke systems using suitable APIs, middleware, events and data synchronisation patterns. Integration design considers ownership, latency, error recovery, duplicate prevention, security and operational monitoring.

Can you improve an existing or heavily customised Salesforce org?

Yes. We can assess the current data model, automation, Apex, Lightning components, security, integrations, technical debt and release process. We then prioritise stabilisation, simplification and improvement work according to business risk and value rather than recommending a complete rebuild by default.

How do you manage Salesforce security and permissions?

We design access around user roles, least-necessary permissions, object and field access, sharing, external-user boundaries and integration identities. Sensitive data, auditability, retention and privacy requirements are considered with your internal policies and legal obligations. Final compliance decisions remain the organisation's responsibility.

How do you test and deploy Salesforce changes?

Changes are developed and validated through appropriate sandbox environments, automated and manual tests, code review, regression checks and controlled release planning. We can work with Salesforce CLI, source control, CI/CD and existing DevOps practices, with deployment and rollback arrangements matched to the risk of each release.

Do you support Agentforce and Data 360 development?

Yes. IDS Logic can help extend Salesforce with Agentforce use cases, trusted actions, Flow, Apex, enterprise integrations and Data 360, formerly Data Cloud. Delivery starts with data readiness, permissions, intended outcomes and operating controls rather than introducing AI without a defined business process.

How long does a Salesforce development project take?

A focused enhancement may take a few weeks, while a multi-cloud programme with integrations, migration, custom applications and organisational change may require several phased releases. We define a realistic plan after discovery, including dependencies, environments, testing and stakeholder availability.

How much do Salesforce development services cost?

Cost depends on scope, org complexity, cloud products, custom development, integrations, data, security, testing, release requirements and delivery model. IDS Logic first clarifies the required business outcomes and technical constraints, then provides a transparent scope and commercial proposal.