Website Maintenance for business-critical websites

The exact scope is agreed around your website, but a managed plan can include monitoring, backups, security checks, CMS and extension updates, bug fixes, performance work, reporting and an allowance for content or development changes. The proposal should state inclusions, exclusions, support hours and response arrangements clearly.

Cost depends on the platform, number of websites, traffic, integrations, update risk, support hours and service level. IDS Logic reviews the website first and then recommends a one-off scope, monthly care plan, improvement retainer or SLA service, with the scope and price confirmed in writing before work begins.

Yes. The first step is a technical takeover audit covering access, hosting, code, CMS versions, extensions, integrations, backups, security and outstanding issues. IDS Logic then provides a stabilisation plan before routine maintenance begins.

IDS Logic supports WordPress, WooCommerce, Shopify, Magento, Sitefinity, Umbraco, Drupal, Joomla, OpenCart, Laravel-based websites and bespoke PHP or .NET websites. Support is subject to an initial review of the current version, codebase, hosting and third-party dependencies.

Yes. One-off work can cover urgent bug fixes, hacked-site recovery, failed updates, performance issues, broken forms, checkout faults, hosting problems and defined website improvements. A diagnosis is completed before scope, timeline and cost are agreed.

24/7 should be defined precisely. Automated uptime and security monitoring can run continuously. Engineer availability, P1 incident response and out-of-hours work are provided only where they are included in the agreed plan or SLA. Standard requests are handled during the support hours stated in the proposal.

Where the platform and hosting allow it, updates are backed up, applied in a staging environment, checked for compatibility and tested across critical journeys before controlled production deployment. Higher-risk changes include a rollback plan and agreed release window.

Backup frequency is based on how often the website changes and how much data the business can afford to lose. Daily or more frequent backups may be appropriate for active ecommerce sites, while lower-change websites may need a different schedule. Retention, storage location and restoration responsibility are documented in the plan.

Not necessarily. IDS Logic can review and support an existing hosting environment when suitable access and technical controls are available. If the current hosting creates security, performance or recovery risks, a migration recommendation can be provided separately.

Yes. Multi-site plans can cover several websites, brands or regional properties under one service structure. The scope should identify each website, platform, business owner, priority level, support allowance and reporting requirement.

The response depends on your plan. Typical steps include confirming impact, restricting access, preserving evidence, restoring a clean version where possible, removing malicious code, patching the entry point, testing key journeys and monitoring for recurrence. Emergency response outside standard support hours requires an agreed service level.

Managed plans can include a regular report covering updates, backups, incidents, uptime, security findings, performance work, used support time and recommended next actions. The frequency and level of detail are agreed during onboarding.

Yes. Maintenance can include implementation work such as broken-link fixes, redirect changes, metadata updates, structured-data corrections, Core Web Vitals improvements and accessibility remediation. Ongoing SEO strategy, content production and digital PR are separate services unless explicitly included.

Timing depends on access, website complexity, supplier handover and the level of risk found during audit. A straightforward website can move into managed care quickly, while a complex or unstable website may require a short stabilisation phase first. The transition plan is confirmed after discovery.